Privacy Policy

Effective Date: January 1, 2025 · Last Updated: March 26, 2026

1. Information We Collect

We may collect the following types of information:

• Contact information: Name, phone number, email address, and mailing address
• Financial information: General information about your mortgage needs, property type, and financial goals (not account numbers or sensitive financial data)
• Communication data: Records of SMS messages, calls, and emails exchanged with our team
• Website usage data: IP address, browser type, pages visited, and time spent on our site via standard analytics tools

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about mortgage and home loan services
• Send you SMS updates, appointment reminders, and loan status communications you have opted into
• Process and evaluate your mortgage application
• Comply with federal and state lending regulations (including RESPA, TILA, and applicable NMLS requirements)
• Improve our website and communication practices

3. SMS Communication

By opting in to receive SMS messages from The Legacy & Service Group, LLC, you agree to receive text messages related to our mortgage and lending services. Message frequency varies. Standard message and data rates may apply.

• To stop receiving SMS messages, reply STOP at any time
• To request help, reply HELP
• We will never sell or share your phone number with third parties for marketing purposes

4. We Do Not Sell Your Information

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. Your information is shared only as required to process your loan (e.g., with lenders, title companies, or as required by law).

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. No data transmission over the internet is 100% secure, but we take commercially reasonable steps to protect your data.

6. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. You may disable cookies in your browser settings at any time without affecting your ability to contact us.

7. Third-Party Links

Our website may contain links to third-party sites (such as scheduling tools or lender portals). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS or email communications at any time

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.